We take care to ensure our treats arrive in perfect condition. Please have a look below at our shipping and care policies before you place your order.
Please note: We are not responsible for delays, lost packages, or damage to shipments caused by UPS, USPS, or FedEx.
During warm weather, our shipping days are Monday, Tuesday, and Wednesday, and orders are packed with complimentary reusable ice packs. We do this to prevent our treats from melting in transit. Many shipping facilities aren’t temperature controlled, and orders tend to sit around in these hot facilities over the weekend. We take these steps as we want our treats to arrive in tip-top shape.
It is highly recommended that your treats are shipped to an address where they will be received by someone as soon as they arrive. It is left to the discretion of the delivery service if they will leave your package at the address, or attempt a redelivery on another day. In both instances, your treats may melt before they’re received if left outside, or if they spend extra time in transit.
We are not responsible for packages that are either delayed, or returned as undeliverable, due to incorrect shipping information provided by the purchaser. In this unfortunate situation, additional shipping costs will apply to any returned packages that need to be reshipped. We cannot reship any returned packages if their contents contain melted or spoiled treats.
We strive to ensure that your treats are delivered in tip-top shape. During hot weather, we pack our orders with complimentary reusable ice packs to reduce the risk of melted treats. We strive to use recyclable materials in our packaging, when and where possible.
All of our treats are handmade and perishable. Given this, our treats are non-returnable and non-refundable.
We want you to be delighted with our products. If you experience an issue with your order, please email us at firstname.lastname@example.org and we will take care of you.
Pickup orders are also non-refundable and non-returnable. If an order is not picked up, it cannot be cancelled once the order has been processed.
We recommend enjoying our Truffles and Gourmet Chocolate Bars within 2 weeks of receiving them to experience what we call “peak delight”. However, they will last up to a month at ambient temperature, and two months in refrigeration.
While refrigerating and freezing items can greatly increase the life of filled chocolate products, it's generally discouraged, in order to avoid changing the texture of the product.
Before enjoying Truffles or Gourmet Chocolate Bars, allow them to cool and come to room temperature.
We recommend wrapping any remaining treats in plastic wrap, and placing them either in the refrigerator, or in a cool and dry place.
If you end up freezing our treats, thaw them for about three hours before enjoying.
You may contact us at email@example.com